At Benchmark Pro Shop, customer satisfaction is important to us. Please review our Return & Exchange Policy carefully before making a purchase.

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Return Eligibility

We accept returns within 30 days of the original purchase date on new, unused merchandise only.

 

To qualify for a return, items must:

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• Be in new, unused condition

• Be in the original packaging and/or box

• Include all original tags, accessories, and documentation

• Be accompanied by the original sales receipt or proof of purchase

• Be returned using the same method of payment whenever applicable

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Bowling Shoes

Bowling shoes may be returned or exchanged within 30 days only if:

• They have not been worn or used on the lanes

• They show no signs of wear, damage, dirt, or alteration

• They are returned in their original manufacturer's box

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Shoes showing any signs of use, wear, scuffing, sole marks, or lane use are not eligible for return or exchange.

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Bowling Bags & Accessories

Bowling bags and accessories may be returned within 30 days if they are unused and in original condition.

If a bowling bag or accessory arrives damaged or has a manufacturer defect, please contact us as soon as possible. We may offer a replacement, exchange, or manufacturer warranty assistance depending on the situation.

Damage caused by normal use, abuse, accidents, neglect, or improper handling is not covered under this policy.

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Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom drilled bowling balls

• Bowling balls that have been drilled, plugged, resurfaced, or modified

• Custom special-order items

• Installed finger inserts, thumb slugs, interchangeable thumb systems, and grips

• Gift cards

• Clearance, closeout, or final sale items

• Services already performed, including drilling, fitting, resurfacing, cleaning, polishing, and oil extraction

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Exchanges

Eligible items may be exchanged within 30 days, subject to product availability.

Any price difference between exchanged items will be charged or refunded accordingly.

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Refund Processing

Approved refunds will be issued to the original form of payment whenever possible.

Please allow several business days for your financial institution to process and post the refund.

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Right to Refuse Returns

Benchmark Pro Shop reserves the right to refuse any return or exchange that does not meet the requirements outlined in this policy.

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Questions?

If you have any questions regarding returns, exchanges, or manufacturer warranties, please contact Benchmark Pro Shop before returning any merchandise. We are happy to assist you.